Virtual Visits 


Notice to Participating Patients

Just like online shopping or email, Virtual Care has some inherent privacy and security risks that your health information may be intercepted or unintentionally disclosed. We want to make sure you understand this before we proceed. In order to improve privacy and confidentiality, you should also take steps to participate in this virtualcare encounter in a private setting and should not use an employer’s or someone else’s computer/device as they may be able to access your information.
If it is determined you require a physical exam, you may still need to be assessed in person. You should also understand that virtual care is not a substitute for attending the Emergency Department if urgent care is needed. 
 
Virtual Clinical Visit Consent

Description 
  • We use video and audio technology so we can see and hear each other  
  • We recommend you be in a quiet place for your virtual visit so that others cannot overhear the session (unless you want to include others in your visit – please tell us who is with you)
  • You will be asked for details of what is happening and your health history – these questions may be very personal and sensitive 
  • Details of your virtual visit will be recorded in your health record just like in an in-person visit 
  • We will not make a recording of the virtual visit. We ask that you not record the visit either.
  • We may ask to take photographs if necessary to treat you – we will tell you before we take any photograph

Limits
  • Virtual visits are not appropriate for emergencies – please call 9-1-1
  • We may not be able to have a virtual visit with you if we need to touch you as part of the examination
  • Time may be limited based on the availability of our staff during the pandemic 
  • This service may not be available after the pandemic – we may need to end it at any time

Privacy
  • We have taken appropriate steps to preserve your privacy based on this emergency situation
  • However, we cannot provide you with the same guarantee of security and confidentiality as if you were seen in person
  • Our staff who are doing the virtual visit may be working from home because of the pandemic – they will also try to find a quiet place away from others in their household 

Risks
  • It is possible there could be a problem with the technology and your session could be cut short or interrupted
  • The quality of the video or audio may not be good enough for a health care provider to assist you virtually or could negatively impact the quality of the care you receive